- Site Survey
- Network buildout
- Security analysis
and vulnerability assessment
- Network management,
monitoring, and reporting
- 7x24 support
will monitor customer networks 7x24 in real time. Monitoring hardware
and software will be located at the MetroServ
or affiliate Network Operations Center.
Customers may request
monitoring reports to be emailed to them in PDF format. This includes
any and all reports deemed necessary by customer. MetroServ
will produce a monthly report/analysis/ticket summary and provide it to
the customer at the monthly meeting.
will monitor for the following:
Min / Max / Avg. BPS
Average Packets / Sec.
Current Traffic Load
Peak Traffic Load
Average Packet Size
Total Bytes Transferred
Total Packets Transferred
Errors and Discards
Average Response Time
Percent Packet Loss
IOS Version and Image
Samples of the information that can be obtained:
Monitor - This application is a real-time network monitor that can track
network latency, packet loss, traffic, bandwidth and utilization. It can
also monitor each managed node and interface via SNMP to report when a
node reboots or an interface goes down. The Network Performance Monitor
is ideal for monitoring the bandwidth utilization of routers and switches
and providing online and historical charts of your network performance.
SNMP Graph - View the pulse of your network. Know immediately when a server
is down. Monitor the availability of several devices. Immediate notification
the moment a router, circuit or server becomes unavailable. Keep posted
on their status with green, yellow and red alert indicators.
Advanced CPU Load - Advanced CPU Load utility allows you to monitor and
graph the load on multiple Cisco routers concurrently. Warning and alarm
thresholds can be independently set for each device. If the load on a
Cisco router reaches the "user defined" threshold for a warning,
the load bar turns yellow. If a critical level is reached, the bar turns
CPU Gauges - The CPU Gauge will monitor the CPU Load on Cisco routers
and switches. The CPU Gauge utilizes SNMP to communicate with the remote
device and display the results. This is a visual aid much like a speedometer
in a car.
will inform the customer of any performance issues based on standard industry
metrics with respect to the above monitored items. MetroServ
will modify the metrics at the customer's request to satisfy any specific
customer requirements. MetroServ
will maintain a copy of all configurations of the LAN/WAN infrastructure
equipment off-site for backup and disaster recovery purposes. MetroServ
will troubleshoot and resolve any issues that arise as a result of any
and all failures with respect to the WAN and LAN infrastructure as soon
as they are notified by the agents monitoring the network. All charges
for this service are included as part of the monthly fee. All fees for
monitoring and management include all changes, modifications or alterations
to the network WAN infrastructure to accommodate the customer's day-to-day
Items the fee does
while IT staff is out of the office
New Project Infrastructure additions and implementation (this work is
an additional cost, usually T&M)
Security or LAN design consulting fees
Network additions or modifications for major infrastructure changes. (i.e.
move to new location)
must be informed of all changes, additions or deletions of network hardware,
servers, switches and routers. This is important in helping diagnose issues
that may arise as new equipment is added to the network with respect to
performance or errors that may be encountered while monitoring the network.
Management and monitoring
charges include all Cisco routers, switches, firewalls and VPN hardware,
emergency remote access, detailed router configuration documentation,
detailed up to date Visio diagrams of the WAN, as well as a monthly meeting
to discuss and review the performance statistics, reports, failures and
any other issues the customer may have.
offers a management and monitoring service that includes all hardware
as part of the service. This eliminates any capital acquisition costs
by the customer. The customer would pay a monthly fee to MetroServ for
all of the LAN/WAN hardware as well as the monitoring and management.