Managed Solutions

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We offer turnkey managed solutions in wireless (WiFi/802.11) and wired networks for WAN/MAN/LAN environments.

  • Site Survey
  • Network buildout
  • Security analysis and vulnerability assessment
  • Network management, monitoring, and reporting
  • 7x24 support

Monitoring Solutions

MetroServ will monitor customer networks 7x24 in real time. Monitoring hardware and software will be located at the MetroServ or affiliate Network Operations Center.

Customers may request monitoring reports to be emailed to them in PDF format. This includes any and all reports deemed necessary by customer. MetroServ will produce a monthly report/analysis/ticket summary and provide it to the customer at the monthly meeting.

MetroServ will monitor for the following:

Percent Utilization
Min / Max / Avg. BPS
Average Packets / Sec.
Current Traffic Load
Peak Traffic Load
Average Packet Size
MAC Addresses
Network Latency
Total Bytes Transferred
Total Packets Transferred
Errors and Discards
Multicast Traffic
Unicast Traffic
Average Response Time
Percent Packet Loss
IOS Version and Image
Samples of the information that can be obtained:

Network Performance Monitor - This application is a real-time network monitor that can track network latency, packet loss, traffic, bandwidth and utilization. It can also monitor each managed node and interface via SNMP to report when a node reboots or an interface goes down. The Network Performance Monitor is ideal for monitoring the bandwidth utilization of routers and switches and providing online and historical charts of your network performance.
SNMP Graph - View the pulse of your network. Know immediately when a server is down. Monitor the availability of several devices. Immediate notification the moment a router, circuit or server becomes unavailable. Keep posted on their status with green, yellow and red alert indicators.
Advanced CPU Load - Advanced CPU Load utility allows you to monitor and graph the load on multiple Cisco routers concurrently. Warning and alarm thresholds can be independently set for each device. If the load on a Cisco router reaches the "user defined" threshold for a warning, the load bar turns yellow. If a critical level is reached, the bar turns red.
CPU Gauges - The CPU Gauge will monitor the CPU Load on Cisco routers and switches. The CPU Gauge utilizes SNMP to communicate with the remote device and display the results. This is a visual aid much like a speedometer in a car.
MetroServ will inform the customer of any performance issues based on standard industry metrics with respect to the above monitored items. MetroServ will modify the metrics at the customer's request to satisfy any specific customer requirements. MetroServ will maintain a copy of all configurations of the LAN/WAN infrastructure equipment off-site for backup and disaster recovery purposes. MetroServ will troubleshoot and resolve any issues that arise as a result of any and all failures with respect to the WAN and LAN infrastructure as soon as they are notified by the agents monitoring the network. All charges for this service are included as part of the monthly fee. All fees for monitoring and management include all changes, modifications or alterations to the network WAN infrastructure to accommodate the customer's day-to-day operations.

Items the fee does not include:

Substitute technicians while IT staff is out of the office
New Project Infrastructure additions and implementation (this work is an additional cost, usually T&M)
Security or LAN design consulting fees
Network additions or modifications for major infrastructure changes. (i.e. move to new location)
MetroServ must be informed of all changes, additions or deletions of network hardware, servers, switches and routers. This is important in helping diagnose issues that may arise as new equipment is added to the network with respect to performance or errors that may be encountered while monitoring the network.

Management and monitoring charges include all Cisco routers, switches, firewalls and VPN hardware, emergency remote access, detailed router configuration documentation, detailed up to date Visio diagrams of the WAN, as well as a monthly meeting to discuss and review the performance statistics, reports, failures and any other issues the customer may have.

MetroServ offers a management and monitoring service that includes all hardware as part of the service. This eliminates any capital acquisition costs by the customer. The customer would pay a monthly fee to MetroServ for all of the LAN/WAN hardware as well as the monitoring and management.